My account is locked and I cant figure out how to unlock it. I tried resetting the password, but have yet to receive an email with a new one. Is there an alternative way to logging back on? I recently changed the password and because it is a shared dashboard, I think someone (who was unaware of the pw change) may have tried logging in too many times which is how the account locked.

1 Answer 1


If you don’t have access to another admin account, you could unlock the account directly in the database.

Change the lock value to 0 for the account in the craft_users table.

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