I've had a few users on our site have trouble resetting their password. They go through our "Forget password" flow on the front-end of our site, receive the reset email, which allows them to create a new password. But when they try sign in, they receive the following error:

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Based on this thread, I thought the issue might have been our email parsing… but here's the weird thing… same thing happens when I grab the reset link directly from the control panel using this dialog then pasting it directly in a different (signed-out) browser:

enter image description here

I'm getting the exact same error every time I try it with either method (this was definitely working a few months ago on the same server, PHP version, etc). Any ideas? Thanks!

  • In both cases, are you getting that error when you click on the link in the email or when you try to actually login to the Control Panel?
    – Brad Bell
    Commented Jan 17, 2018 at 14:43
  • In both cases, the link works and I can successfully enter a new password… it then redirects me to my front-end sign-in form as expected. The error displays when I then try to sign in using that front-end sign-in form. Commented Jan 17, 2018 at 19:08
  • Okay… weird update: If I navigate away from the sign-in form, then come back directly using the naked sign-in url, I can successfully sign in with the new password. So it's ONLY after I reset the password, get auto-redirected to my sign-in page, then attempt to sign in. Also, this seems to only occur with users who don't have control panel access. Commented Jan 17, 2018 at 19:18
  • Yeah... not much of that makes sense. :) If this is on a public box and you want to send some CP/SSH or FTP credentials over to [email protected], we can poke around a bit.
    – Brad Bell
    Commented Jan 19, 2018 at 0:39

1 Answer 1


In case anyone makes the same silly mistake I did, I had a conditional on the sign-in page that redirected folks to the page they were on before signing in.

After a password reset, it was trying to redirect back to the Set Password screen with the reset token, resulting in the error.

I just adjusted the conditional so it ignored the referrer URL if it was a control panel action. Problem solved.

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