I’m a would-be first-time Craft user. I’m trying to set up a first trial site but not having much success.
I’ve been trying to install Craft CMS on my host provider’s server. I use SmartHosting/Krystal as hosting provider.
I’ve gone through the install instructions and get as far as step three. On step three it blinks on ‘Installing Craft CMS’ for about half a second before changing to ‘Oops.’ With the circular timer beneath, it just stays on this “forever”.
When I search for this issue, there are quite a few mentions of this being a problem with Dreamhost (hosting service provider) so I have taken this up with my service provider in case it’s a similar issue. They have tried the same installation procedure on my behalf and get the same problem. Their last reply to me is as below.
Can you help me solve my install problem?
Having spent some time on this for you I'm not entirely sure what's causing this issue. the CraftCMS system isn't outputting any PHP errors and I can't see any errors on the server logs either. Progressing this I'd have to recommend reaching out to craftcms support to find out if there's any known issues or if they can assist in debugging this issue for you.
PS One possibility is that the install did work after all and the oops message is erroneous. Is there a simple way to find out if it did in fact work OK?