New user has activated account but is getting this message when trying to log in: "you cannot access the CP with that account"

  • Did you gave him permission to CP access or associated him with Admin group? – Max Lazar Sep 26 '17 at 15:17
  • Not sure - will check - do I need to? – Kat Sep 26 '17 at 16:18
  • Does it take time before a new user gets access to the CP? – Kat Sep 26 '17 at 16:32
  • Seems like a permissions problem. How did you create this user? Did you give them the ability to access the CP? Do you have different user groups? – Damon Sep 26 '17 at 17:23

If a user gets that message when logging in, then it means they haven't been assigned the "Access the CP" permissions in the Control Panel, either directly or through a User Group that they belong to.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.