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New user has activated account but is getting this message when trying to log in: "you cannot access the CP with that account"

  • Did you gave him permission to CP access or associated him with Admin group? – Max Lazar Sep 26 '17 at 15:17
  • Not sure - will check - do I need to? – Kat Sep 26 '17 at 16:18
  • Does it take time before a new user gets access to the CP? – Kat Sep 26 '17 at 16:32
  • Seems like a permissions problem. How did you create this user? Did you give them the ability to access the CP? Do you have different user groups? – Damon Sep 26 '17 at 17:23
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If a user gets that message when logging in, then it means they haven't been assigned the "Access the CP" permissions in the Control Panel, either directly or through a User Group that they belong to.

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