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A client is reporting that users are attempting sign up but receiving activation emails with no activation link present, simply a blank space where the {{link}} tag is placed.

We are unable to re-create the issue at our end. Domain name settings have been verified, we are only using one domain and prefix (www diverts to non-www address).

In the screenshot below, the link shouls appear after 'following link:'

<p><strong>To activate your account, please click the following link, or copy-paste it into your browser:</strong></p>
<p class="activation-link"><strong>{{link}}</strong></p>
<p><strong>When the site opens, simply log in to view the Option Grids</strong></p>

Has anyone had any similar issues?

email screenshot

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  • Did they forward you one of those emails? Can you post a screenshot? – Lindsey D May 25 '16 at 4:08
  • Weird... if you view the email message body as plain text, do you see the same? – Brad Bell May 25 '16 at 12:07
  • @BradBell at my end I see the link either way, it's very confusing, I'm only aware of the issue from reports of users forwarding the broken emails to my client on their side - it's intermittent there too and evidently works the majority of the time – pumkincreative May 25 '16 at 17:37
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    Hope you don't mind, I found your site in question and registered for an account to test it. The plain text part of the e-mail is actually being sent down as HTML. Like you mentioned, it's prob up to the user agent to render it. Had an ancient version of Mac OS X mail handy; when viewed in its plain text mode, it just showed the HTML markup as expected and the link was clearly visible so probably not a Craft problem but you should put up a plain txt version. Wonder if other UAs are stripping the markup and the URL ends up being a casualty too? Could be an anti-spam thing as well... – RitterKnight May 25 '16 at 19:25
  • Is it a particular email client/version it's happening consistently on? Or more of a random thing with the same client. – Brad Bell May 26 '16 at 4:48

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