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As a test, I checked the "Require a password reset on next login" box for my account and then logged out.

I tried logging in, expecting some sort of password reset screen, but nothing happened.

I then tried to reset my password at the login screen -- something I was able to do before -- and nothing happened.

In both cases, I get a "500 (Internal Server Error)" in the console.

Any ideas for fixing this? At the very least, can I just reset my password directly in the DB via phpMyAdmin?

FWIW, I also ran into this problem using a Craft demo site.

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  • The demo sites are running an older (2.3) build of Craft and this was a bug that's been fixed since then. I'll make a note to update the demo sites to run the latest, but going to go ahead and vote to close as a bug report. Thanks for pointing it out, though! – Brad Bell Sep 27 '15 at 19:29
  • Ok, good to know. However, I'm running v2.4 on my site, so why I am still experiencing the bug? – Jason Morehead Sep 27 '15 at 21:36
  • Ahh, nevermind. I forgot we disabled access to phpmail on the demo box to prevent it from turning into a SPAM relay so nothing email related will work. – Brad Bell Sep 27 '15 at 21:47
  • So how can I reset the password on my site? The default "Forget your password?" functionality isn't working. Can I just reset my password directly in the DB's "user" table via phpMyAdmin? If I do that, are there any potential issues I should be aware of before I start? – Jason Morehead Sep 28 '15 at 13:11
  • You can update the password column in the craft_users table in the database, but I though we were referring to demo.buildwithcraft.com, no? Just create a new demo site? – Brad Bell Sep 28 '15 at 16:59
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On your local installation if your check the "Password Reset Required" button for a user and you get a 500 Internal Server Error the next time that users logs in, there is about a 99% chance that email isn't configured/installed correctly on your server.

You can verify this by checking the craft/storage/runtime/logs files for the underlying error message.

Craft's email settings are managed under Settings->Email in the control panel.

When you tested on http://demo.buildwithcraft.com and saw the same behavior, that's because we specifically disabled all email functionality on the demo sites in order to prevent them from turning into SPAM relays.

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    Thanks for the response. Upon some further investigation, that was indeed the case. – Jason Morehead Sep 30 '15 at 19:32
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I was able to fix this by logging into the DB, going to the "craft_users" table, and changing the value of the "passwordResetRequired" column from "1" to "0".

After I did that, I could log in without any problems.

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