0

As a test, I checked the "Require a password reset on next login" box for my account and then logged out.

I tried logging in, expecting some sort of password reset screen, but nothing happened.

I then tried to reset my password at the login screen -- something I was able to do before -- and nothing happened.

In both cases, I get a "500 (Internal Server Error)" in the console.

Any ideas for fixing this? At the very least, can I just reset my password directly in the DB via phpMyAdmin?

FWIW, I also ran into this problem using a Craft demo site.

Improve this question
6
  • The demo sites are running an older (2.3) build of Craft and this was a bug that's been fixed since then. I'll make a note to update the demo sites to run the latest, but going to go ahead and vote to close as a bug report. Thanks for pointing it out, though!
    – Brad Bell
    Sep 27 '15 at 19:29
  • Ok, good to know. However, I'm running v2.4 on my site, so why I am still experiencing the bug?
    – Jason Morehead
    Sep 27 '15 at 21:36
  • Ahh, nevermind. I forgot we disabled access to phpmail on the demo box to prevent it from turning into a SPAM relay so nothing email related will work.
    – Brad Bell
    Sep 27 '15 at 21:47
  • So how can I reset the password on my site? The default "Forget your password?" functionality isn't working. Can I just reset my password directly in the DB's "user" table via phpMyAdmin? If I do that, are there any potential issues I should be aware of before I start?
    – Jason Morehead
    Sep 28 '15 at 13:11
  • You can update the password column in the craft_users table in the database, but I though we were referring to demo.buildwithcraft.com, no? Just create a new demo site?
    – Brad Bell
    Sep 28 '15 at 16:59
2

On your local installation if your check the "Password Reset Required" button for a user and you get a 500 Internal Server Error the next time that users logs in, there is about a 99% chance that email isn't configured/installed correctly on your server.

You can verify this by checking the craft/storage/runtime/logs files for the underlying error message.

Craft's email settings are managed under Settings->Email in the control panel.

When you tested on http://demo.buildwithcraft.com and saw the same behavior, that's because we specifically disabled all email functionality on the demo sites in order to prevent them from turning into SPAM relays.

Improve this answer
1
  • 1
    Thanks for the response. Upon some further investigation, that was indeed the case.
    – Jason Morehead
    Sep 30 '15 at 19:32
1

I was able to fix this by logging into the DB, going to the "craft_users" table, and changing the value of the "passwordResetRequired" column from "1" to "0".

After I did that, I could log in without any problems.

Improve this answer

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.